Team Lead- Regulatory- Homeowner Advocacy

Coast One Mortgage LLC

Not specified; benefits: medical, dental, vision, ...
Fully remote
6+ years mortgage servicing experience
Regulatory affairs or quality assurance background
Demonstrated 95% quality scores in advocacy
Coast One Mortgage LLC is seeking a Team Lead for their Homeowner Advocacy division, emphasizing a strong candidate with extensive mortgage servicing experience and regulatory knowledge. The position is fully remote and offers opportunities for professional growth while contributing to a supportive team culture

Job Summary

  • The role involves managing complex homeowner complaints while facilitating training for new hires and ensuring regulatory compliance.
  • Candidates must demonstrate a proven track record of high-quality performance with at least 95% quality scores and 12 daily resolutions.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 85

Coast One Mortgage LLC is seeking a Team Lead for their Homeowner Advocacy division, emphasizing a strong candidate with extensive mortgage servicing experience and regulatory knowledge. The position is fully remote and offers opportunities for professional growth while contributing to a supportive team culture.

Salary

Not specified; Benefits: Medical, dental, vision, HSA, 401(k) match, paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • Regulatory affairs or quality assurance background
  • Demonstrated 95% quality scores in advocacy
  • 12+ daily resolutions productivity average
  • On-site work requirement
  • Smartphone with security app capability

Nice-to-have

  • Experience in late-stage collections
  • Knowledge of modifications and short sales
  • Deeds in lieu of foreclosure expertise
  • Training new hires and temporary staff
  • Collaborative team spirit and mentorship

Key Requirements

  • High school diploma or equivalent
  • 6+ years mortgage servicing experience
  • At least 2 years in Homeowner Advocacy department
  • No less than 95% quality scores
  • No less than 12 resolutions per day average

Work Rights

Not specified

Tailored Resume

Cover Letter