Customer Service Lead

Mellina Animal Hospital

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
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Exceptional client service
Team supervision
Operational support
** Mellina Animal Hospital is seeking a Customer Service Lead who will supervise the reception team while ensuring exceptional client service in a fast-paced veterinary environment. The ideal candidate should have experience in customer service and veterinary settings, with strong leadership and communication skills. **

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support.
  • Ensure outstanding client and patient experiences by guiding and supporting the reception team.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, 401(k) with matching options, and paid time off.

Matching Summary

Match Score: 75

** Mellina Animal Hospital is seeking a Customer Service Lead who will supervise the reception team while ensuring exceptional client service in a fast-paced veterinary environment. The ideal candidate should have experience in customer service and veterinary settings, with strong leadership and communication skills. **

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision
  • Operational support
  • Maintain accurate electronic records
  • Foster accountability and teamwork

Nice-to-have

  • Passionate veterinary receptionist
  • Mentoring others
  • Positivity and accountability
  • Building long-term relationships

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter