Director Of Customer Experience

Hansen Gress

Juneau, AK, United States
Base: $110,000-$130,000 py; bonus/equity: not spec...
On-site with remote flexibility within alaska
5+ years leading customer experience functions
Experience in msp or it service-based environment
Proven track record of improving client retention
Hansen Gress is seeking a Director of Customer Experience to lead and enhance the full client lifecycle in their expanding Managed Services Provider business based in Juneau, Alaska. The ideal candidate will bring extensive experience in customer experience and account management, focusing on improving client satisfaction and retention while fostering strong relationships

Job Summary

  • The role involves building three new departments from the ground up including sales, onboarding, and account management while setting clear goals and performance metrics.
  • This is a hands-on leadership position focused on relationship strength, communication, and delivering an exceptional client experience end-to-end.
  • The company offers relocation assistance, flexible scheduling, and paid time for personal growth through courses and certifications relevant to specific interests.

Matching Summary

Match Score: 85

Hansen Gress is seeking a Director of Customer Experience to lead and enhance the full client lifecycle in their expanding Managed Services Provider business based in Juneau, Alaska. The ideal candidate will bring extensive experience in customer experience and account management, focusing on improving client satisfaction and retention while fostering strong relationships.

Salary

Base: $110,000-$130,000 per year; Bonus/Equity: Not specified; Benefits: Health insurance with vision, retirement plans, mobile device reimbursement

Skills & Requirements

Must-have

  • 5+ years leading customer experience functions
  • Experience in MSP or IT service-based environment
  • Proven track record of improving client retention
  • Ability to build processes from the ground up
  • Hands-on leadership willing to do direct report work

Nice-to-have

  • Passion for living in Alaska
  • Exceptional communicator who builds trust quickly
  • Coach and develops client-facing team members
  • Willingness to travel within Alaska communities

Key Requirements

  • Must be based in Juneau, Alaska
  • Valid driver's license required
  • Ability to pass airport security background check
  • 5+ years leadership experience in CX or Account Management

Work Rights

Not specified

Tailored Resume

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