The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors
Job Summary
The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors.
Create change management plan which might include proper UAT and training and setting up hotline for users where they can raise issues and ask questions.
Act and be considered by others as subject matter expert on respective domain (customer care, contact center, customer relation etc).
Matching Summary
The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors.
Skills & Requirements
Must-have
end-to-end project delivery
liaison between Business, IT, Vendors
translate business requirements
human-centered design approach
change management practices
monitor user feedback post go-live
Nice-to-have
pioneering innovators
healthier, longer, better lives
positive, sustainable change
digitally enhanced experiences
Key Requirements
Bachelor's degree in IT, computing, engineering
Minimum 5 years IT project management/delivery experience
Domain knowledge: Customer Care, Contact Center, CRM