Our HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed
Job Summary
Our HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed.
As a contributor at AIG, HVAC Accounts Customer Service Representatives are the ones our clients turn to in times of need.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
Our HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed.
Skills & Requirements
Must-have
Excellent written and verbal communication
Customer-oriented skills
Computer and software skills
Ability to work independently and as part of a team
Respond to inquiries via phone or email
Nice-to-have
Positive and professional demeanor
Interest in learning new things
Empathy, patience, adaptability, and proactivity
Ability to stay calm and courteous
Key Requirements
Prior HVAC, Warranty, or Insurance experience beneficial
Experience in providing excellent customer service