Lead Experience Strategist

Mtb

Buffalo, New York, United States of America
Base: $103,000.00 - $171,600.00 annual (usd); bonu...
Hybrid
Human-centered design expertise
Experience with service blueprints
Project and people management skills
As a Lead Experience Strategist, you will transform how the bank addresses its highest priority problems. You will leverage human-centered design to create cohesive experiences for customers and employees. This role involves engaging cross-functional teams to ensure alignment with business objectives and driving customer-centric practices

Job Summary

  • As a Lead Experience Strategist, you will transform how the bank addresses its highest priority problems. You will leverage human-centered design to create cohesive experiences for customers and employees. This role involves engaging cross-functional teams to ensure alignment with business objectives and driving customer-centric practices.

Matching Summary

As a Lead Experience Strategist, you will transform how the bank addresses its highest priority problems. You will leverage human-centered design to create cohesive experiences for customers and employees. This role involves engaging cross-functional teams to ensure alignment with business objectives and driving customer-centric practices.

Salary

Base: $103,000.00 - $171,600.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Human-centered design expertise
  • Experience with service blueprints
  • Project and people management skills

Nice-to-have

  • Consulting experience
  • Financial services background
  • Ability to navigate ambiguity

Key Requirements

  • Bachelor's degree in relevant field
  • 5 or more years of relevant experience
  • Proven expertise in Design Thinking

Work Rights

Not specified

Tailored Resume

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