Not specified (assumed hybrid based on industry norms).
Lead owner onboarding team
Document presentation training
Performance reviews and development
The job posting is for a Manager, Owner Onboarding at Travel + Leisure Co., responsible for leading a team focused on onboarding new owners and ensuring compliance and retention in the sales process. The role involves team management, training, performance monitoring, and collaboration with various stakeholders to enhance customer experience and sales effectiveness
Job Summary
The Owner Onboarding Manager is responsible for leading the sales site Owner Onboarding Team, providing leadership and document presentation training, performance reviews and development for the Team.
Develops and implements operational plans of action through our OKR (Objectives Key Results) to maximize team effectiveness, productivity, retention and compliant sales and document presentations.
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Matching Summary
Match Score: 85
The job posting is for a Manager, Owner Onboarding at Travel + Leisure Co., responsible for leading a team focused on onboarding new owners and ensuring compliance and retention in the sales process. The role involves team management, training, performance monitoring, and collaboration with various stakeholders to enhance customer experience and sales effectiveness.
Skills & Requirements
Must-have
Lead Owner Onboarding Team
Document presentation training
Performance reviews and development
Compliance and retention best practices
Sales document process
Customer service and training
Owner Certification presentations
Audit of Certification process
Nice-to-have
Wyndham culture of Lead with the Heart
Exceptional OE and Guest Service Scores
Value added solutions/initiatives
Key Requirements
Bachelor Degree or equivalent experience
Two (2) years customer service experience
1-2 years of leadership experience preferred
1-2 years WVO sales experience preferred
1-2 years timeshare and/or real estate experience preferred