Customer Banking Specialist - Glen Innes - Multi Channel Branch

CBA New Digital Businesses Pty Ltd

Glen Innes, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
  • You will support customers with enquiries, account maintenance, and process applications for credit products, while also completing Financial Health Checks to assess their needs.
  • This role involves working in a Multi-Channel Branch, assisting customers face-to-face during morning hours and via telephone or digital channels in a contact centre environment after 1pm.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem solve and provide solutions

Nice-to-have

  • Act with integrity
  • Championing processes and procedures
  • Drive risk-adverse culture
  • Holistic customer solutions
  • Improve financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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