The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions
Job Summary
The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions.
Responsible for deepening relationships and driving REAL Service, Service Associates educate Members on digital solutions and identify opportunities to refer needed products and services through conversation.
Processes basic and complex teller transactions including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in the lobby and drive-up environments.
Matching Summary
The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions.
Skills & Requirements
Must-have
Cash handling
Customer service
Interpersonal communication
Oral and written communication
Problem resolution
Digital solutions education
Nice-to-have
Proactive and positive attitude
Community development activities
Continuous improvement and development
Key Requirements
High School Diploma or equivalent
Previous experience in cash handling, banking, customer service or hospitality is preferred
Ability to operate a ten-key calculator and computer keyboard by touch