Technical Support

141

Melbourne, Victoria, Australia
Fully remote
Second-level technical support
Windows 11 and linux endpoints
Microsoft 365 administration
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service

Job Summary

  • As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.
  • EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, generous retailer discounts, and comprehensive learning and development opportunities.
  • We foster a learning culture that allows for continual investment in employees ensuring a long-term career and a workplace that celebrates diversity, inclusion, respect, integrity, and honesty.

Matching Summary

As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.

Skills & Requirements

Must-have

  • Second-level technical support
  • Windows 11 and Linux endpoints
  • Microsoft 365 administration
  • VPN and MFA troubleshooting
  • Active Directory and SCCM
  • Mobile device management solutions

Nice-to-have

  • Strong communication skills
  • Customer service orientation
  • Multitasking and time management
  • Team mentoring and training
  • Structured and organised approach

Key Requirements

  • Minimum 3 years IT support experience
  • Full Australian working rights without restriction
  • ITIL v4 certification essential
  • CompTIA A+ or Microsoft 365 Administration qualifications highly regarded

Work Rights

Full Australian working rights without restriction

Tailored Resume

Cover Letter