L1 Support Engineer | Itil Knowledge | Jira Service Desk | Remote Support & Incident Management

synste.no

Fully remote
Experience with jira service desk
Remote support tools proficiency
Incident logging and tracking
The L1 Support Engineer will act as the initial contact for incident reporting and service requests, ensuring timely and accurate communication

Job Summary

  • The L1 Support Engineer will act as the initial contact for incident reporting and service requests, ensuring timely and accurate communication.
  • This role contributes to maintaining business continuity and user satisfaction by delivering effective support, prioritizing incidents, and collaborating with resolution teams.
  • Synechron is committed to diversity and inclusion, fostering an inclusive culture and offering flexible workplace arrangements and professional development opportunities.

Matching Summary

The L1 Support Engineer will act as the initial contact for incident reporting and service requests, ensuring timely and accurate communication.

Skills & Requirements

Must-have

  • Experience with JIRA Service Desk
  • Remote support tools proficiency
  • Incident logging and tracking
  • Shift work from 11 am to midnight IST
  • First-level IT troubleshooting

Nice-to-have

  • Basic IT infrastructure knowledge
  • Familiarity with ITIL processes
  • Strong verbal communication skills
  • Customer service orientation
  • Adaptability to dynamic environments
  • Detail-oriented documentation

Key Requirements

  • 2 to 5 years IT support experience
  • Experience with service desk software
  • Familiarity with ITIL frameworks preferred
  • ITIL Foundation certification beneficial
  • Willingness to work rotational shifts

Work Rights

Not specified

Tailored Resume

Cover Letter