Senior Customer Success Manager

Loop

Chicago, United States
On-site
Manage enterprise and global accounts
Drive renewals and expansion
Build senior stakeholder relationships
Own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value

Job Summary

  • Own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.
  • Act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.
  • Premium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you.

Matching Summary

Own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.

Skills & Requirements

Must-have

  • Manage enterprise and global accounts
  • Drive renewals and expansion
  • Build senior stakeholder relationships
  • Lead Executive Business Reviews
  • Translate data into actionable insights
  • Partner cross-functionally
  • Advocate for customer needs

Nice-to-have

  • Act as a trusted advisor
  • Highly autonomous role
  • Comfortable operating in ambiguity
  • Subject matter expertise from top companies

Key Requirements

  • 6+ years relevant experience
  • Proven track record owning renewals and driving expansion
  • Experience managing enterprise/global accounts
  • Strong executive presence
  • Highly autonomous
  • Analytical and data-driven
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

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