Job Summary

• As a Customer Success Manager, you will ensure Workday’s customers achieve maximum value from our solutions by quantifying value, driving adoption, sharing best practices, and developing strategic goals.
• You will establish trusted advisor relationships, monitor solution adoption, develop success plans, and act as a liaison between product management and the customer.
• The company offers a culture rooted in integrity, empathy, and shared enthusiasm, with opportunities for risk-taking, growth, skill development, and long-term investment in employees.

Matching Summary

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants

Skills & Requirements

Key Requirements

• 3+ years CSM SaaS solution experience
• 2+ years change management practices
• 2+ years CRM/Customer Success tool experience
• 2+ years account management/strategic planning
• 3+ years collaboration with corporate functions
• Bachelor's degree or equivalent work experience

Work Rights