Customer Service Representative (travel Enthusiast) (on-site)

Concentrix

Laredo, TX, United States
Base: $15-$16ph; bonus/equity: incentives that ali...
Engage with customers via calls and online
Resolve routine inquiries and issues
Process travel transactions accurately
The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services

Job Summary

  • The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
  • This role offers real career and personal growth potential, with approximately 80% of managers and leaders promoted from within, supported by free learning and leadership development programs.
  • Benefits include medical, dental, and vision insurance, an employee assistance program, 401(k), paid time off, holidays, and paid training days, with an option for DailyPay enrollment.

Matching Summary

The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.

Salary

Base: $15-$16/hr; Bonus/Equity: incentives that align with individual and company performance; Benefits: medical, dental, and vision insurance, EAP, 401(k), PTO, holidays, paid training

Skills & Requirements

Must-have

  • Engage with customers via calls and online
  • Resolve routine inquiries and issues
  • Process travel transactions accurately
  • Deliver expert customer experiences

Nice-to-have

  • Travel enthusiast
  • People-first inclusive culture
  • Eagerness to learn new technologies
  • Genuine sense of belonging

Key Requirements

  • High school degree or equivalent
  • Must reside in the United States
  • Legally authorized to work in the United States

Work Rights

Must reside in the United States

Tailored Resume

Cover Letter