Manager, Vip Customers & High Value Safe (psa Vault)

Collectors

New Castle, Delaware, US
Base: $104,000 - $110,000; bonus/equity: not speci...
Fully remote
White-glove customer service
Operational logistics management
High-value asset handling
This role requires you to be onsite in the office 5 days per week

Job Summary

  • This role requires you to be onsite in the office 5 days per week.
  • You will be the primary guardian and advocate for our most significant collectors, ensuring their high-value assets are managed with precision, speed, and discretion.
  • All full-time employees are eligible for Medical, Dental, and Vision insurance, fertility, commuter, and educational assistance benefits, and a 401(K) matching plan.

Matching Summary

This role requires you to be onsite in the office 5 days per week.

Salary

Base: $104,000 - $110,000; Bonus/Equity: Not specified; Benefits: Health Insurance, 401(K) Matching Plan, Vacation, Holiday Pay, Employee Discounts, Flexible Hours

Skills & Requirements

Must-have

  • White-glove customer service
  • Operational logistics management
  • High-value asset handling
  • Inventory management
  • Trust and safety culture
  • Process engineering

Nice-to-have

  • Passion for collectibles
  • Strategic empathy
  • Calm under pressure
  • Team leadership

Key Requirements

  • Authorized to work in the United States
  • Proven track record in operations and customer service
  • Familiarity with collectibles (trading cards highly preferred)
  • Ability to drive continuous improvement

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter