The Head of Operational Control leads and optimises the Bank’s operational control environment across AML, Exchange Control, and KYC capabilities, ensuring compliance and operational excellence
Job Summary
The Head of Operational Control leads and optimises the Bank’s operational control environment across AML, Exchange Control, and KYC capabilities, ensuring compliance and operational excellence.
This role partners strategically with Compliance, Customer Operations, Fraud, Technology, Data, and third-party providers to drive AML/KYC operations and implement innovative automation and analytics solutions.
The position requires leadership of a specialised workforce, fostering a high-performance culture with strong regulatory discipline and continuous improvement.
Matching Summary
The Head of Operational Control leads and optimises the Bank’s operational control environment across AML, Exchange Control, and KYC capabilities, ensuring compliance and operational excellence.
Skills & Requirements
Must-have
AML and KYC operations management
Transaction monitoring and alert management
Regulatory compliance with FIC Act and Banks Act
Exchange Control governance and reporting
KYC lifecycle and customer due diligence
Technology integration and automation
Leadership of AML/KYC operations team
Nice-to-have
Adaptive thinking and agile project management
Stakeholder management and cross-team collaboration
Communication excellence and interpersonal savvy
Process optimisation and continuous improvement
Financial acumen and regulatory expertise
Key Requirements
Bachelor’s degree required
Master’s degree advantageous
AML/Financial Crime certifications preferred
Minimum 8–10 years AML or Financial Crime experience
5+ years senior managerial experience
Experience in South African regulatory environment