This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership
Job Summary
This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, and Product Management teams to ensure enterprise-level service excellence.
Candidates will lead the creation of success plans that outline critical success factors and metrics while driving the adoption of Workday's AI-enhanced solutions.
Matching Summary
This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ year project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive stakeholder relationship management
Nice-to-have
State and Local Government customer base experience
Adaptive Planning implementation experience
Functional domain expertise in Financials
Webinar hosting and executive presentation skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be based in Tokyo or Osaka office
Minimum 5 years consulting or account management experience
Minimum 1 year project management experience with Workday