IT Helpdesk

WIS ICT PRIVATE LIMITED

Singapore, Singapore
Route client calls accurately
Monitor helpdesk cases actively
Communicate promptly with clients
You will coordinate client calls and internal team assignments while tracking helpdesk cases to meet service level agreements

Job Summary

  • You will coordinate client calls and internal team assignments while tracking helpdesk cases to meet service level agreements.
  • The role requires communicating promptly with clients to confirm internal team responses and job resolution status.
  • Working hours are weekdays from 9am to 6pm at the Paya Lebar Square location.

Matching Summary

Match Score: 75

You will coordinate client calls and internal team assignments while tracking helpdesk cases to meet service level agreements.

Skills & Requirements

Must-have

  • Route client calls accurately
  • Monitor helpdesk cases actively
  • Communicate promptly with clients
  • Collaborate effectively with team members

Nice-to-have

  • Support smooth case handling
  • Timely job assignment skills
  • Service level agreement focus

Work Rights

Not specified

Tailored Resume

Cover Letter