Client Service Manager

Xumo LLC

Massachusetts, US
Base: $73,106.86 - $109,660.29; bonus/equity: not ...
Customer service and support
Telephony and network infrastructure knowledge
Root cause analysis of network issues
Responsible for contributing to sales targets and business objectives as the primary customer face for account stewardship

Job Summary

  • Responsible for contributing to sales targets and business objectives as the primary customer face for account stewardship.
  • Key player in maintaining customer network visibility, providing proactive technical solutions, and driving root cause analysis of issues.
  • Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.

Matching Summary

Responsible for contributing to sales targets and business objectives as the primary customer face for account stewardship.

Salary

Base: $73,106.86 - $109,660.29; Bonus/Equity: Not specified; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Customer service and support
  • Telephony and network infrastructure knowledge
  • Root cause analysis of network issues
  • Customer lifecycle management
  • Service level agreement (SLA) adherence

Nice-to-have

  • Proactive technical solutions
  • Customer advocacy
  • Team collaboration
  • Driving results and growth

Key Requirements

  • 5-7 Years relevant work experience
  • High School Diploma / GED

Work Rights

Not specified

Tailored Resume

Cover Letter