Ms Engineering Operations – Director -it4it / It Operating Model/it Strategy - Consult
UNYCC
Not specified
Managed services environment
It service management (itsm) processes
Full stack engineering
The job posting is for a Director of Engineering Operations at PwC, focusing on application support and maintenance. The role involves leading cross-functional teams to ensure high customer satisfaction and optimize service delivery in a managed services environment
Job Summary
Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders.
This leader builds and guides cross-functional teams (Support, Platform/DevOps, Site Reliability Engineering, and Maintenance Engineers) to ensure high customer satisfaction, fuel growth and expand capabilities.
Drive innovation and continuous service improvements that drive value to the firm, clients, and associates.
Matching Summary
Match Score: 85
The job posting is for a Director of Engineering Operations at PwC, focusing on application support and maintenance. The role involves leading cross-functional teams to ensure high customer satisfaction and optimize service delivery in a managed services environment.
Skills & Requirements
Must-have
Managed Services environment
IT Service Management (ITSM) processes
full stack engineering
DevOps/SRE practices
cloud platforms (AWS/Azure/GCP)
stakeholder management
Nice-to-have
continuous improvement
thought leadership
customer-centric mindset
commercial mindset
healthy working environment
Key Requirements
18+ years of relevant experience
Bachelor’s or master’s degree
Experience managing large scale clients
Experience in developing practice, large engagements