Enquiries Officer

THE UNIVERSITY OF QUEENSLAND

St Lucia, Queensland, Australia
Base: $83,776 - $93,121; bonus/equity: not specifi...
Hybrid
Client management system usage
Accurate information provision
Liaise and collaborate effectively
The University of Queensland is seeking an Enquiries Officer for its Graduate Research School, focusing on providing exceptional support to HDR candidates. This full-time, hybrid role emphasizes client service, effective communication, and collaboration within a diverse and inclusive workplace

Job Summary

  • Make a difference for HDR candidates every day by providing accurate advice and friendly support across phone, email, and in-person enquiries.
  • Deliver outstanding service over the phone and by email, as well as in person, provide accurate advice, smooth HDR candidate support, and help drive continuous improvements across our processes and systems.
  • As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Matching Summary

Match Score: 85

The University of Queensland is seeking an Enquiries Officer for its Graduate Research School, focusing on providing exceptional support to HDR candidates. This full-time, hybrid role emphasizes client service, effective communication, and collaboration within a diverse and inclusive workplace.

Salary

Base: $83,776 - $93,121; Bonus/Equity: Not specified; Benefits: 17% Superannuation

Skills & Requirements

Must-have

  • Client management system usage
  • Accurate information provision
  • Liaise and collaborate effectively
  • Continuous process improvement
  • Front-of-office operations support

Nice-to-have

  • Empathy and diverse connections
  • Initiative and judgment
  • Critical thinking skills
  • Collaborative environment thriving

Key Requirements

  • Undergraduate degree or equivalent experience
  • Understanding of HDR administration processes
  • Unrestricted work rights in Australia

Work Rights

Unrestricted work rights in Australia

Tailored Resume

Cover Letter