Technical Writer 2

Comcast

Not specified, but likely hybrid based on industry trends.
Develop internal process documentation
Create standard operating procedures
Produce user guides and training materials
Comcast is seeking a Technical Writer 2 for their IS Solutions Tech & Automation Team, responsible for creating clear documentation for internal processes, SOPs, and user training materials. The role emphasizes collaboration with operational teams and subject matter experts to deliver effective user-focused documentation

Job Summary

  • The role focuses on translating complex internal workflows into straightforward documentation for operational teams.
  • Employees are expected to own the customer experience by thinking and acting in ways that put customers first.
  • Comcast offers an array of personalized benefits to support employees physically, financially, and emotionally.

Matching Summary

Match Score: 85

Comcast is seeking a Technical Writer 2 for their IS Solutions Tech & Automation Team, responsible for creating clear documentation for internal processes, SOPs, and user training materials. The role emphasizes collaboration with operational teams and subject matter experts to deliver effective user-focused documentation.

Skills & Requirements

Must-have

  • Develop internal process documentation
  • Create standard operating procedures
  • Produce user guides and training materials
  • Conduct information gathering sessions with SMEs
  • Maintain documents in Confluence or SharePoint

Nice-to-have

  • Passion for teamwork and innovation
  • Ability to work variable schedules including nights
  • Strong learner of digital tools and experiences
  • Commitment to customer experience excellence

Key Requirements

  • Bachelor's Degree preferred
  • 2-5 years relevant professional experience

Work Rights

Not specified

Tailored Resume

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