Quality Specialist - Contact Center, Au/uk Support

Eucalyptus

Makati, Philippines
On-site
Audit patient support interactions
Produce weekly qa reports
Analyze qa results and support metrics
This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale

Job Summary

  • This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale.
  • You’ll work with key stakeholders and front-line operations to help safeguard care standards, surface insights from frontline interactions, and drive continuous improvement across patient support processes.
  • Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

Matching Summary

This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale.

Skills & Requirements

Must-have

  • Audit patient support interactions
  • Produce weekly QA reports
  • Analyze QA results and support metrics
  • Maintain and optimise macros, templates, workflows
  • Patient-first and empathetic lens

Nice-to-have

  • Customer-centric mindset
  • Continuous improvement focus
  • Collaborate with cross-functional partners
  • Drive continuous improvement

Key Requirements

  • 4-5 years of experience in quality control
  • Fast-paced customer centric environment experience
  • Hybrid work setup (2-3x per week on-site)

Work Rights

Not specified

Tailored Resume

Cover Letter