Principal Customer Success Specialist – Connect AI CX, Customer Success Center of Excellence
Amazon
Seattle, WA, US
182,800.00 - 247,300.00 usd annually py
On-site
Hands-on aws services experience
Enterprise scale cx platform deployments
Proven track record in business outcomes
This senior individual contributor role requires designing methodologies and playbooks to shape how AWS and partners approach AI-powered contact center transformation
Job Summary
This senior individual contributor role requires designing methodologies and playbooks to shape how AWS and partners approach AI-powered contact center transformation.
The position involves engaging directly with enterprise customers to drive adoption while synthesizing insights into reusable frameworks that inform product roadmaps.
Candidates will co-develop transformation offerings with strategic partners to enable scalable, high-quality customer success delivery through the partner ecosystem.
Matching Summary
This senior individual contributor role requires designing methodologies and playbooks to shape how AWS and partners approach AI-powered contact center transformation.
Salary
182,800.00 - 247,300.00 USD annually
Skills & Requirements
Must-have
Hands-on AWS services experience
Enterprise scale CX platform deployments
Proven track record in business outcomes
Partner ecosystem and enablement building
Published thought leadership in CX
Nice-to-have
Executive-level strategic vision
Agile or SAFe certification
Influence on product roadmaps
Customer advocacy initiatives
Industry forum representation
Key Requirements
PMP, SCRUM, Agile, or SAFe certification
Experience with Amazon Connect or similar CX platforms
Track record of driving measurable business outcomes