Technical Support Engineer, L1

HackerRank

Bangalore, India
On-site
0 to 3 years technical support experience
Basic understanding of rest apis
Ability to read and interpret logs
This role serves as the customer's first point of contact, owning the first response on all inbound tickets within SLA

Job Summary

  • This role serves as the customer's first point of contact, owning the first response on all inbound tickets within SLA.
  • The position offers a clear engineering progression path for those who build strong technical depth and communication discipline.
  • Candidates are expected to use AI tools actively to resolve tickets faster and contribute to the team knowledge base.

Matching Summary

This role serves as the customer's first point of contact, owning the first response on all inbound tickets within SLA.

Skills & Requirements

Must-have

  • 0 to 3 years technical support experience
  • Basic understanding of REST APIs
  • Ability to read and interpret logs
  • Familiarity with SQL queries
  • Comfortable using AI tools

Nice-to-have

  • Experience with Zendesk or Freshdesk
  • Postman API testing experience
  • Background in HR tech or developer tools
  • Personal scripting or automation projects
  • SaaS platform background

Key Requirements

  • 0 to 3 years experience in technical support
  • Strong written English communication skills
  • Availability for rotational shift schedule

Work Rights

Not specified

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