Primary location base pyy range: $95,200 usd - $14...
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Digital customer success journeys
Customer success tooling and platforms
Ai-powered productivity improvements
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Workday is seeking a Digital Customer Success Program Manager for their Atlanta, GA location. This role involves shaping and implementing digital customer success initiatives, emphasizing cross-functional collaboration and customer engagement strategies to enhance retention and satisfaction.
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Job Summary
As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally.
You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
The Digital Customer Success team sits within the Customer Success Center of Excellence (CoE) at Workday — and we are on a mission to redefine what it means to deliver value at scale.
Matching Summary
Match Score: 75
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Workday is seeking a Digital Customer Success Program Manager for their Atlanta, GA location. This role involves shaping and implementing digital customer success initiatives, emphasizing cross-functional collaboration and customer engagement strategies to enhance retention and satisfaction.
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Salary
Primary Location Base Pay Range: $95,200 USD - $142,800 USD; Additional US Location(s) Base Pay Range: $90,500 USD - $160,700 USD; Bonus/Equity: role may be eligible for Bonus Plan or commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
Digital customer success journeys
Customer Success tooling and platforms
AI-powered productivity improvements
Cross-functional coordination
Governance and operating model design
Meeting design and facilitation
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Adaptability and resilience
Key Requirements
5+ years of experience in program management
Experience translating business needs into roadmaps