Técnico De Provedoria Do Cliente (m/f)

Santander UK

Portugal
Hybrid
Complaint processing and resolution
Regulatory reporting and compliance
Data reliability and workflow management
The role involves guaranteeing the treatment of complaints and incidents for all SCPT entities from receipt to response

Job Summary

  • The role involves guaranteeing the treatment of complaints and incidents for all SCPT entities from receipt to response.
  • The incumbent must interact with various organizational directions to ensure root cause resolution and provide complementary information.
  • Responsibilities include producing quarterly summaries of ombudsman activity for headquarters and supporting the Ombudsman Forum.

Matching Summary

The role involves guaranteeing the treatment of complaints and incidents for all SCPT entities from receipt to response.

Skills & Requirements

Must-have

  • Complaint processing and resolution
  • Regulatory reporting and compliance
  • Data reliability and workflow management
  • Root cause analysis interaction
  • Dashboard production and reporting

Nice-to-have

  • Conceptual and analytical capabilities
  • Proactive risk management attitude
  • Adaptability to different interlocutors
  • Strong communication skills

Key Requirements

  • University degree (preferred)
  • Proficiency in computer tools
  • Analytical and conceptual capacity

Work Rights

Not specified

Tailored Resume

Cover Letter