Not specified; not specified; benefits include on-...
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Answering telephone enquiries
Monitoring customer service emails
Phoning shipments to agents
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dnata is seeking motivated and team-oriented Clerical Officers for their Melbourne Cargo facility. Ideal candidates should possess strong communication and customer service skills, along with intermediate computer capabilities, to support various clerical tasks and customer inquiries.
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Job Summary
The role involves managing customer service duties including answering phone enquiries, monitoring emails, and liaising with warehouse staff for bond checks.
Employees will be responsible for tracking missing or found cargo and assisting with quarantine inspections, destructions, and seizure of shipments.
The company offers permanent part-time hours starting at a minimum of 24 per week, extensive training, and on-site parking in a supportive team environment.
Matching Summary
Match Score: 75
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dnata is seeking motivated and team-oriented Clerical Officers for their Melbourne Cargo facility. Ideal candidates should possess strong communication and customer service skills, along with intermediate computer capabilities, to support various clerical tasks and customer inquiries.
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Salary
Not specified; Not specified; Benefits include on-site parking and extensive training
Skills & Requirements
Must-have
Answering telephone enquiries
Monitoring customer service emails
Phoning shipments to agents
Liaising with warehouse for bond checks
Tracking missing or found cargo
Assisting with quarantine inspections
Nice-to-have
Bubbly and energetic personality
Willingness to learn new systems
Positive can-do attitude
Ability to work independently
Team-focused collaboration skills
Key Requirements
Current VIC Driver's License
Previous operational experience with SOPs
Intermediate computer skills
Australian or New Zealand citizenship
Permanent residency status required
Pass pre-employment medical test
Pass Australian Federal Police security check
Work Rights
Must have Australian / New Zealand citizenship or Australian Permanent Residency