The Reservations Agent is a key position embodying the hotel's brand value by responding to customer inquiries and reservations through phone, email, and online channels
Job Summary
The Reservations Agent is a key position embodying the hotel's brand value by responding to customer inquiries and reservations through phone, email, and online channels.
Responsibilities include handling inquiries from domestic and international travel agencies and corporations, managing reservations on various platforms, and coordinating with the internal sales team for group bookings.
The role aims to provide the highest level of hospitality from before arrival, supporting a smooth and comfortable stay experience.
Matching Summary
The Reservations Agent is a key position embodying the hotel's brand value by responding to customer inquiries and reservations through phone, email, and online channels.
Skills & Requirements
Must-have
Handle reservations via phone, email, online
Manage booking entries and updates
Coordinate with sales team for group bookings
Accurate processing of reservations and cancellations
Provide exceptional guest service
Nice-to-have
Team player with flexible thinking
Embody hotel brand values
Create lasting guest impressions
Contribute to a positive employee experience
Key Requirements
Hotel reservations or front desk experience preferred