The Retail Operations function delivers effective outcomes by being dedicated to operating and enhancing processes, ensuring we deliver a highly flexible operations environment, outstanding customer experiences, and better risk outcomes
Job Summary
The Retail Operations function delivers effective outcomes by being dedicated to operating and enhancing processes, ensuring we deliver a highly flexible operations environment, outstanding customer experiences, and better risk outcomes.
An operations professional who consistently makes things happen for customers by doing things right and delivering a high‑quality customer experience.
Gain understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high-volume environment.
Matching Summary
The Retail Operations function delivers effective outcomes by being dedicated to operating and enhancing processes, ensuring we deliver a highly flexible operations environment, outstanding customer experiences, and better risk outcomes.
Skills & Requirements
Must-have
Retail lending product operations
Finance settlements processing
Customer request processing
Adherence to policy and procedure
Risk identification and reporting
Stakeholder and interpersonal management
Nice-to-have
Continuous improvement suggestions
Pro-active risk identification
Building strong relationships
Key Requirements
1-3 years experience in related operational role
Banking Operations experience
Bachelor's degree in Finance, Accounting, or Business