It Service Desk Manager

CrossCountry

Birmingham, United Kingdom
Up to £42,500 depending on experience; not specifi...
Proven experience managing it service desk
Strong leadership and people-management skills
Experience working in an itil-aligned environment
This role involves leading the end-to-end delivery of a responsive IT Service Desk supporting approximately 2,000 colleagues

Job Summary

  • This role involves leading the end-to-end delivery of a responsive IT Service Desk supporting approximately 2,000 colleagues.
  • The successful candidate will act as the escalation point for all incidents and take ownership of Major Incidents.
  • CrossCountry offers an opportunity to make a visible impact within an organization undergoing exciting change where IT is vital.

Matching Summary

This role involves leading the end-to-end delivery of a responsive IT Service Desk supporting approximately 2,000 colleagues.

Salary

Up to £42,500 depending on experience; Not specified; Participation in on-call rota included

Skills & Requirements

Must-have

  • Proven experience managing IT Service Desk
  • Strong leadership and people-management skills
  • Experience working in an ITIL-aligned environment
  • Excellent incident and problem management skills
  • Data-driven mindset with reporting experience

Nice-to-have

  • Customer-focused approach to service delivery
  • Commitment to continuous improvement initiatives
  • Ability to remain calm under pressure
  • Root cause analysis expertise
  • Stakeholder management capabilities

Key Requirements

  • Proven experience managing an IT Service Desk
  • Experience in an ITIL-aligned service environment
  • Leadership and people-management skills

Work Rights

Not specified

Tailored Resume

Cover Letter