Bilingual Customer Experience Representative

Allegion

Ontario, Canada
$39,000 to $60,000; 5% discretionary bonus; health...
Fully remote
Bilingual french and english
Customer issue resolution
Order modification and entry
Allegion specializes in security around the doorway and beyond, creating peace of mind by pioneering safety and security

Job Summary

  • Allegion specializes in security around the doorway and beyond, creating peace of mind by pioneering safety and security.
  • This role involves interacting with external customers via email and phone to provide superior customer service and working with internal departments to resolve issues.
  • Allegion offers a competitive base salary, bonus eligibility, health and dental coverage, tuition reimbursement, and opportunities for professional development.

Matching Summary

Allegion specializes in security around the doorway and beyond, creating peace of mind by pioneering safety and security.

Salary

$39,000 to $60,000; 5% discretionary bonus; Health, dental, and other insurance coverage

Skills & Requirements

Must-have

  • Bilingual French and English
  • Customer issue resolution
  • Order modification and entry
  • Product application consultation
  • Warranty program administration

Nice-to-have

  • Professional and positive communication
  • Relationship building with customers
  • Strengths-based development opportunities
  • Work-life balance focus

Key Requirements

  • Minimum 2 years customer service experience
  • Post-Secondary Education preferred
  • Working knowledge of Microsoft Office
  • Working knowledge of AS400 system

Work Rights

Must reside in Ontario

Tailored Resume

Cover Letter