Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Knowledge management systems
Ai/ml frameworks
Process mapping and analysis tools
Workday is seeking a Senior Business Process Analyst to join their Global Support Operations & Enablement team. The ideal candidate will have extensive experience in business process analysis and knowledge management, particularly in support of AI technologies, and will thrive in a collaborative, flexible work environment that values integrity and continuous improvement

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

Match Score: 85

Workday is seeking a Senior Business Process Analyst to join their Global Support Operations & Enablement team. The ideal candidate will have extensive experience in business process analysis and knowledge management, particularly in support of AI technologies, and will thrive in a collaborative, flexible work environment that values integrity and continuous improvement.

Skills & Requirements

Must-have

  • Knowledge management systems
  • AI/ML frameworks
  • Process mapping and analysis tools
  • Data analysis and visualization
  • Customer support operations

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Curious minds

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes/KCS
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter