The Customer Success Manager will be responsible for orchestrating the customer journey through proactive engagement strategies and guiding clients to their desired outcomes while driving great value in their partnership with Forrester
Job Summary
The Customer Success Manager will be responsible for orchestrating the customer journey through proactive engagement strategies and guiding clients to their desired outcomes while driving great value in their partnership with Forrester.
This role involves strengthening client relationships post-sale by embedding deeply in accounts to drive high engagement and serving as a client advocate to drive renewals and enrichment opportunities.
Forrester offers a supportive environment where employees are empowered to perform at their best, with a culture driven by curiosity, courage, and customer obsession.
Matching Summary
The Customer Success Manager will be responsible for orchestrating the customer journey through proactive engagement strategies and guiding clients to their desired outcomes while driving great value in their partnership with Forrester.
Skills & Requirements
Must-have
customer engagement strategy execution
client relationship health monitoring
senior-level business relationship building
project management with multiple stakeholders
solution-oriented client engagement
proficiency in internal business systems
French fluency
Nice-to-have
strong storytelling and communication skills
commercial mindset and selling experience
ability to work in fast-paced environment
collaboration across divisions
customer advocacy and retention focus
Key Requirements
experience managing global projects with tight timelines