Customer Experience Representative

Ferguson

United States
$17.25 base; eligibility for annual bonus program;...
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Handle inbound call volume
Single call resolution
Maintain customer records in salesforce.com
** Ferguson is seeking a Customer Experience Representative to provide exceptional service in a fully remote role. Candidates should possess strong problem-solving and relationship-building skills, with a focus on maximizing customer interactions and driving revenue. **

Job Summary

  • Ferguson is a Fortune 500 company with a shared purpose of building something meaningful, offering a career you can be proud of.
  • This fully remote role involves handling inbound calls, resolving customer issues, and driving revenue through exceptional service.
  • The company offers a comprehensive compensation package including a competitive base salary, bonus eligibility, and a holistic benefits plan supporting associate well-being.

Matching Summary

Match Score: 75

** Ferguson is seeking a Customer Experience Representative to provide exceptional service in a fully remote role. Candidates should possess strong problem-solving and relationship-building skills, with a focus on maximizing customer interactions and driving revenue. **

Salary

$17.25 base; Eligibility for annual bonus program; Comprehensive benefits package

Skills & Requirements

Must-have

  • Handle inbound call volume
  • Single call resolution
  • Maintain customer records in Salesforce.com
  • Report inefficiencies using ServiceNow
  • Strong verbal communication skills
  • Attend scheduled trainings

Nice-to-have

  • Relationship-building skills
  • Problem-solving skills
  • Adaptable and a quick learner
  • Great teammate
  • Meticulous and organized

Key Requirements

  • High School diploma or equivalent
  • 1-2 years customer-facing experience
  • Proven experience utilizing internal tools
  • Type 40+ WPM for phones
  • Type 45+ WPM for chat
  • Familiarity with Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter