Experienced Customer Service Representative (rotational Shift)

Toll Group

Bayan Lepas, Malaysia
On-site
Customer relationship management
Account transaction processing
Provide product and technical support
Develop and maintain effective and professional relationships with customers

Job Summary

  • Develop and maintain effective and professional relationships with customers.
  • Respond to customer queries and resolve issues in line with agreements and established processes.
  • Learn and grow with industry-leading training, alongside talented experts.

Matching Summary

Develop and maintain effective and professional relationships with customers.

Skills & Requirements

Must-have

  • Customer relationship management
  • Account transaction processing
  • Provide product and technical support
  • Resolve customer issues
  • Proficiency in Microsoft Office Suite

Nice-to-have

  • Proactive and detail-oriented
  • Ability to handle interactions professionally
  • Willingness to learn and grow
  • Collaborate in friendly, caring teams

Key Requirements

  • 1-3 years of job-related experience
  • Technical or vocational training
  • Diploma/Degree in Logistics, Supply Chain, Business, or related field (preferred)
  • Prior experience in logistics, operations, or milestone tracking is an advantage
  • Attention to detail with excellent data accuracy skills
  • Good written and verbal communication skills
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Teams)

Work Rights

Must be entitled to work in Malaysia

Tailored Resume

Cover Letter