DraftKings is seeking a Bilingual Customer Experience Associate (Spanish) to enhance customer interaction by providing exceptional support across various channels. This temporary position emphasizes problem-solving and effective communication while promoting brand loyalty
Job Summary
This role serves as the frontline connection between customers and products, resolving inquiries and advocating for players.
The position requires managing high-quality communications across phone, email, chat, and social media channels.
DraftKings is a publicly traded technology company that integrates AI into its operations and customer experience strategies.
Matching Summary
Match Score: 85
DraftKings is seeking a Bilingual Customer Experience Associate (Spanish) to enhance customer interaction by providing exceptional support across various channels. This temporary position emphasizes problem-solving and effective communication while promoting brand loyalty.
Salary
Base: $19.00 USD; Bonus/Equity: Plus bonus and equity; Benefits: As applicable
Skills & Requirements
Must-have
Bilingual English/Spanish proficiency
Experience with phone email chat social media
Ability to work weeknights and weekends
Nice-to-have
Strong collaboration and communication skills
Proficiency with ServiceNow ticketing systems
Knowledge of Microsoft Office suite
Key Requirements
Bachelor's degree or equivalent work experience
Minimum age of 21 years due to licensing
Prior online customer support experience preferred