Hendrick Cars - Volkswagen Service Advisor - Top Dealership In The Carolinas!

Hendrick Volkswagen of Concord

Concord, North Carolina, US
Base: not specified; bonus/equity: up to $150,000 ...
On-site
Automotive diagnostics and repair procedures
Customer service skills
Explain repair procedures clearly
As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care

Job Summary

  • As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care.
  • In this role, you will serve as the vital link between customers and our service technicians, ensuring a seamless and positive service experience.
  • Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award, offering rewarding performance based pay plans and bonuses.

Matching Summary

As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care.

Salary

Base: Not specified; Bonus/Equity: up to $150,000 per year (commission pay structure based on job performance); Benefits: Paid Medical - NO COST Employee Healthcare and Prescription Plan, 401(k) with Company Match, Generous paid time off/vacation and sick days, Basic Life Insurance, NO COST Employee Assistance Program

Skills & Requirements

Must-have

  • Automotive diagnostics and repair procedures
  • Customer service skills
  • Explain repair procedures clearly
  • Upsell additional maintenance or repair services
  • Manage service writing
  • Process payments efficiently

Nice-to-have

  • German auto manufacturers knowledge
  • Teamwork
  • Integrity
  • Passion for Winning
  • Commitment to Continuous Improvement

Key Requirements

  • Valid Driver's License
  • College Degree, High School Diploma, or equivalent
  • Proven dealership experience as an Automotive Service Advisor
  • Familiarity with a wide range of automotive repair work

Work Rights

Not specified

Tailored Resume

Cover Letter