As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact the well-being and daily lives of employees in the work environment
Job Summary
As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact the well-being and daily lives of employees in the work environment.
Your work involves supporting the organization of internal events, managing the financial flow of payments, monitoring KPIs and SLAs, reporting user satisfaction levels, and tracking sustainability programs such as selective collection and reduction of disposables.
JLL is committed to creating an environment where everyone feels valued and empowered to reach their full potential, regardless of disability, race, ethnicity, age, religion, sex, gender identity, sexual orientation, gender expression, or body type.
Matching Summary
As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact the well-being and daily lives of employees in the work environment.
Skills & Requirements
Must-have
Manage service providers
Budget control and financial management
Monitor KPIs and SLAs
Ensure quality and hospitality standards
Sustainability programs management
Nice-to-have
Customer service methodologies
User experience focus
Proactive problem-solving
Team collaboration and support
Key Requirements
University degree in Administration, Hospitality, Facilities Management