Member Support, Team Lead

Mechanicallicensingcollective

TN, United States
Hybrid (onsite on tuesdays and thursdays)
World-class support experiences
Development and performance management
Quantitative and qualitative analysis
The Mechanical Licensing Collective (MLC) is seeking a Member Support Team Lead to oversee a team delivering high-quality customer support in the music industry. The ideal candidate will have experience in customer service management, strong analytical skills, and a collaborative spirit, working within a hybrid environment

Job Summary

  • Partner with the Director of Member Support to lead a team of Associates and Senior Associates of Member Support to ensure the consistent delivery of world-class support experiences.
  • Strive for operational excellence and data analysis by supporting and identifying opportunities for continuous process improvement and monitoring key performance indicators.
  • Champion The MLC's culture by embracing leadership values, applying Guiding Principles, and building a dynamic team.

Matching Summary

Match Score: 85

The Mechanical Licensing Collective (MLC) is seeking a Member Support Team Lead to oversee a team delivering high-quality customer support in the music industry. The ideal candidate will have experience in customer service management, strong analytical skills, and a collaborative spirit, working within a hybrid environment.

Skills & Requirements

Must-have

  • world-class support experiences
  • development and performance management
  • quantitative and qualitative analysis
  • strong written and verbal communication
  • operational excellence and data analysis
  • continuous process improvement
  • monitoring key performance indicators

Nice-to-have

  • empathetic, collaborative, self-starter
  • results driven
  • deliver and receive feedback
  • champion The MLC's culture
  • process-oriented, data-driven, tech-savvy
  • collaborative, curious, open to new ideas

Key Requirements

  • Bachelor’s Degree or equivalent
  • Two years related work experience
  • Experience with coaching and training others
  • Lean Six Sigma (LSS) experience preferred
  • Multi-channel support experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter