Service Delivery Manager

Dematic Corp

Antwerpen, Belgium
Base: not specified; bonus/equity: bonusplan; bene...
Customer relationship management
Service ticket monitoring
Cross-functional team leadership
Build sustainable customer relationships, transforming client-supplier dynamics into partnerships

Job Summary

  • Build sustainable customer relationships, transforming client-supplier dynamics into partnerships.
  • Monitor service tickets and requests to ensure timely and accurate follow-up by the appropriate teams.
  • Improve/optimize customer satisfaction by maximizing fulfillment and meeting customer expectations.

Matching Summary

Build sustainable customer relationships, transforming client-supplier dynamics into partnerships.

Salary

Base: Not specified; Bonus/Equity: bonusplan; Benefits: extralegale voordelen

Skills & Requirements

Must-have

  • Customer relationship management
  • Service ticket monitoring
  • Cross-functional team leadership
  • Client reporting and meetings
  • Escalation management
  • Root cause analysis

Nice-to-have

  • Commercial affinity and experience
  • Initiative and collaboration
  • Personal development opportunities
  • Farmer sales approach

Key Requirements

  • Experience in escalation management
  • Experience managing customer relationships
  • Technical background and aptitude is an advantage
  • Experience within the intralogistics market is a big plus

Work Rights

Not specified

Tailored Resume

Cover Letter