Customer Success Manager, Financial Services

AlphaSense

London, United Kingdom
On-site
2+ years financial services experience
Asset management or investment banking background
Strong presentation and executive presence skills
The role involves partnering with Account Managers to drive commercial outcomes and ensure continuous alignment of account strategies

Job Summary

  • The role involves partnering with Account Managers to drive commercial outcomes and ensure continuous alignment of account strategies.
  • Candidates will leverage data-driven insights to monitor client engagement, identify growth opportunities, and detect early signs of churn risk.
  • The position requires building strong relationships with investment professionals across Asset Management, Investment Banking, Private Equity, and Hedge Funds.

Matching Summary

The role involves partnering with Account Managers to drive commercial outcomes and ensure continuous alignment of account strategies.

Skills & Requirements

Must-have

  • 2+ years Financial Services experience
  • Asset Management or Investment Banking background
  • Strong presentation and executive presence skills
  • Consultative client-facing approach
  • AI and Generative AI interest in finance

Nice-to-have

  • Entrepreneurial team culture fit
  • Autonomous problem-solving mindset
  • Cross-functional collaboration skills
  • Experience with fintech or SaaS platforms
  • Proactive continuous improvement attitude

Key Requirements

  • Minimum 2 years work experience in high-growth fintech/SaaS
  • Direct support experience for Financial Services clients
  • Outstanding oral, written, and presentation skills
  • High aptitude and willingness to learn new technologies

Work Rights

Not specified

Tailored Resume

Cover Letter