Technical Support Specialist - Open Banking @ing Hubs Ro

ING Hubs Romania

Bucharest, Romania
Hybrid (bucharest, romania, cluj-napoca, romania)
Api troubleshooting experience
Oauth 2.0 authentication knowledge
Itil incident management processes
ING Hubs Romania is seeking a Technical Support Specialist for their Open Banking team, responsible for providing support to external developers utilizing their APIs. The ideal candidate should have experience in technical customer support, particularly with APIs, and possess strong communication skills

Job Summary

  • The role involves providing day-to-day support to external developers by troubleshooting API issues and resolving technical questions within SLAs.
  • You will act as a bridge between external developers and internal teams, including Legal and engineering, to resolve complex escalations.
  • ING Hubs Romania offers a flexible working environment where colleagues are rewarded by a shared desire to make the world a better place.

Matching Summary

Match Score: 85

ING Hubs Romania is seeking a Technical Support Specialist for their Open Banking team, responsible for providing support to external developers utilizing their APIs. The ideal candidate should have experience in technical customer support, particularly with APIs, and possess strong communication skills.

Skills & Requirements

Must-have

  • API troubleshooting experience
  • OAuth 2.0 authentication knowledge
  • ITIL incident management processes
  • Developer portal support skills
  • Strong English communication skills

Nice-to-have

  • Empathy in client-facing roles
  • Experience with fintech partners
  • Ability to work in collaborative environment
  • Pattern recognition for product enhancements
  • Knowledge of banking compliance standards

Key Requirements

  • Bachelor's Degree preferably in IT
  • Proven experience in customer support with technical queries
  • Excellent verbal and written English skills

Work Rights

Not specified

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