Express Scripts is seeking an organized and detail-oriented Administrative Services Representative to manage case queues within Salesforce, ensuring timely workload allocation while maintaining service level agreements (SLAs). The ideal candidate will have 1-3 years of experience in administrative or queue management roles, preferably within the healthcare sector
Job Summary
The role involves managing and optimizing case queues within Salesforce to ensure timely workload allocation.
Candidates will be responsible for sorting claims, uploading provider details, and routing cases to appropriate handlers.
The position requires collaboration with team leaders across GIH sites to maintain SLA commitments and improve efficiency.
Matching Summary
Match Score: 85
Express Scripts is seeking an organized and detail-oriented Administrative Services Representative to manage case queues within Salesforce, ensuring timely workload allocation while maintaining service level agreements (SLAs). The ideal candidate will have 1-3 years of experience in administrative or queue management roles, preferably within the healthcare sector.
Skills & Requirements
Must-have
1-3 years administrative experience
Strong attention to detail and accuracy
Proficiency in Microsoft Office Suite
Ability to prioritize tasks effectively
Experience with Salesforce or case management
Nice-to-have
Prior healthcare industry experience
Process improvement opportunities identification
Collaborative team communication skills
Critical thinking and problem-solving
Discretion handling confidential information
Key Requirements
1-3 years of administrative or queue management experience