Responsible for SC Customer Engagement activities working closely with Trade and Supply Chain Customer Engagement Coordinators to drive collaboration strategy and continuous improvements
Job Summary
Responsible for SC Customer Engagement activities working closely with Trade and Supply Chain Customer Engagement Coordinators to drive collaboration strategy and continuous improvements.
Acts as local extension to Global Customer Fulfilment CoE, driving local execution of global strategy and sharing best practices within the global community.
Ensures positive customer experience by proactively engaging customers, managing escalations, and driving customer satisfaction through regular communication and value-tracking.
Matching Summary
Responsible for SC Customer Engagement activities working closely with Trade and Supply Chain Customer Engagement Coordinators to drive collaboration strategy and continuous improvements.
Skills & Requirements
Must-have
Customer Engagement activities
Customer Fulfillment improvements
Customer Experience principles
Project management skills
Analytical skills
SAP and MS Office proficiency
Customer segmentation and collaboration
Nice-to-have
Knowledge of upstream Biopharma processes
Understanding of downstream Biopharma processes
Strong negotiation and communication skills
Team facilitation and relationship building
Scenario planning and risk analysis
Internal marketing and communication skills
Customer Ethnographer mindset
Key Requirements
Bachelor’s degree from accredited college or university
3+ years experience in Customer Fulfillment activities