Manager, Guest Experience & Operations (world Of Coca-cola)
Coca-Cola HBC AG
Atlanta, GA, United States of America
Base: $85,400 - $102,000; bonus/equity: not specif...
Guest experience leadership
Frontline operational excellence
Real-time issue resolution
Lead and direct daily attraction operations to achieve key performance indicators, including guest satisfaction, operational efficiency, and safety standards
Job Summary
Lead and direct daily attraction operations to achieve key performance indicators, including guest satisfaction, operational efficiency, and safety standards.
Serve as a visible, floor-based leader, modeling exceptional guest service and reinforcing a culture of accountability, recognition, and engagement across the Ambassador team.
Resolve escalated guest situations professionally and in accordance with established guest recovery guidelines.
Matching Summary
Lead and direct daily attraction operations to achieve key performance indicators, including guest satisfaction, operational efficiency, and safety standards.
Salary
Base: $85,400 - $102,000; Bonus/Equity: Not specified; Benefits: Full range offered
Skills & Requirements
Must-have
Guest experience leadership
Frontline operational excellence
Real-time issue resolution
Manager on Duty program
Supervisory team development
Nice-to-have
Service excellence culture
Continuous improvement
Employee recognition
Growth mindset
Key Requirements
4+ years leading teams in high-volume attraction/hospitality