Competitive salary with performance bonus; meal vo...
**
Advanced bulgarian language skills
Advanced romanian language skills
Emergency call handling experience
**
KONE International is seeking a Bulgarian-speaking Customer Service Agent to join their Customer Care team in Bucharest. The ideal candidate will possess strong communication skills and experience in customer service, with the ability to handle urgent calls and provide empathetic support. The position offers a hybrid work model and various employee benefits.
**
Job Summary
The role involves handling urgent emergency calls and dispatching technicians for passengers stuck in elevators.
Candidates will respond to inbound customer inquiries within SLA and conduct outbound follow-up surveys.
KONE offers a competitive salary with performance bonuses, meal vouchers, and a hybrid working arrangement.
Matching Summary
Match Score: 75
**
KONE International is seeking a Bulgarian-speaking Customer Service Agent to join their Customer Care team in Bucharest. The ideal candidate will possess strong communication skills and experience in customer service, with the ability to handle urgent calls and provide empathetic support. The position offers a hybrid work model and various employee benefits.
**
Salary
Competitive salary with performance bonus; Meal vouchers: 30 RON/day; 13th salary included
Skills & Requirements
Must-have
Advanced Bulgarian language skills
Advanced Romanian language skills
Emergency call handling experience
Empathy and clear communication
PC literacy and multi-system usage
Nice-to-have
Solution-oriented mindset under pressure
Experience in customer service roles
Calm demeanor during emergencies
Ability to work hybrid schedule
Strong attention to detail
Key Requirements
Advanced Bulgarian language proficiency (mandatory)
Advanced Romanian language proficiency (essential)