Cx Advisory Principal Consultant:

Genesys

Not specified
Customer experience (cx) and employee experience (ex) domains
Digital and ai strategy
Ccaas transformation initiatives
Genesys is seeking a Principal CX Advisory Consultant to lead strategic consulting services in customer experience (CX) and employee experience (EX) transformation initiatives. The ideal candidate will possess strong analytical skills and a passion for utilizing AI technology to enhance customer interactions, while also thriving in a collaborative, multicultural environment

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through the AI-powered Experience Orchestration platform.
  • As a Principal CX Advisory Consultant, you will deliver high-impact consulting services across strategic and structural CX and EX domains, guiding customers through transformation journeys.
  • Success requires strong business consulting acumen, advanced analytical capabilities, and a passion for crafting exceptional customer experiences through AI-powered innovation.

Matching Summary

Match Score: 85

Genesys is seeking a Principal CX Advisory Consultant to lead strategic consulting services in customer experience (CX) and employee experience (EX) transformation initiatives. The ideal candidate will possess strong analytical skills and a passion for utilizing AI technology to enhance customer interactions, while also thriving in a collaborative, multicultural environment.

Skills & Requirements

Must-have

  • Customer Experience (CX) and Employee Experience (EX) domains
  • Digital and AI strategy
  • CCaaS transformation initiatives
  • Organizational change management
  • AI-powered experience orchestration

Nice-to-have

  • Global, multicultural environment
  • Cutting-edge software technologies
  • Thought leadership contribution
  • Mentorship and guidance

Key Requirements

  • Demonstrated excellence in customer-facing engagements
  • Proven consulting experience in CX, EX, Digital, AI, and Contact Centre Operations
  • Familiarity with change management frameworks (Kotter’s, ADKAR, Lewin’s)
  • Skilled in applying Design Thinking methodologies
  • Working knowledge of Agile methodologies

Work Rights

Not specified

Tailored Resume

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