Omnichannel And Chatbots

ioh.co.id

ID
On-site
End-to-end planning and implementation
Omnichannel, chatbots, messaging, ussd, sms
Python, javascript, or java proficiency
Ioh.co.id is seeking a skilled professional to lead the planning and implementation of customer channel platforms, including omnichannel, chatbots, and messaging systems. The ideal candidate will have strong programming skills and experience in system integration to enhance customer experience

Job Summary

  • Responsible for the end-to-end planning, solution design, and implementation of customer channel platforms across modern and legacy touchpoints.
  • Ensures scalable, reliable, and integrated channel capabilities that enhance customer experience, enable business growth, and align with enterprise architecture and operational standards.
  • Drive DevOps practices, CI/CD pipelines, and infrastructure automation to accelerate delivery and improve quality.

Matching Summary

Match Score: 85

Ioh.co.id is seeking a skilled professional to lead the planning and implementation of customer channel platforms, including omnichannel, chatbots, and messaging systems. The ideal candidate will have strong programming skills and experience in system integration to enhance customer experience.

Skills & Requirements

Must-have

  • end-to-end planning and implementation
  • omnichannel, chatbots, messaging, USSD, SMS
  • Python, JavaScript, or Java proficiency
  • SQL and relational database concepts
  • REST APIs, JSON, and system integrations
  • DevOps practices, CI/CD pipelines
  • AI SaaS tooling ecosystems

Nice-to-have

  • modernize legacy channels
  • improve customer engagement
  • collaborate with cross-functional teams
  • manage vendors and partners

Key Requirements

  • Proficiency in Python, JavaScript, or Java
  • Solid SQL and relational database concepts
  • Knowledge of REST APIs, JSON, and system integrations
  • Familiarity with AI SaaS tooling ecosystems
  • Linux fundamentals and command-line proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter