On Site Resident Field Technical Support & Tech Consulting - Nonstop Systems

Hewlett Packard Enterprise

Mexico
Not specified; not specified; comprehensive suite ...
Hybrid
Hpe nonstop hardware and software support
Level 1 incident troubleshooting
Firmware updates and patch management
Hewlett Packard Enterprise is seeking an On-Site Resident Field Technical Support & Tech Consulting professional for their NonStop Systems division in Mexico. The role involves providing technical support for HPE NonStop hardware and software, ensuring system stability, and contributing to customer service improvement initiatives

Job Summary

  • This role provides onsite technical services to help customers achieve business objectives by ensuring the stability of mission-critical environments running on HPE NonStop Servers.
  • The position requires applying patches, firmware updates, and collaborating on software upgrades while coordinating with customer change management processes.
  • HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing along with specific programs for personal and professional career development.

Matching Summary

Match Score: 85

Hewlett Packard Enterprise is seeking an On-Site Resident Field Technical Support & Tech Consulting professional for their NonStop Systems division in Mexico. The role involves providing technical support for HPE NonStop hardware and software, ensuring system stability, and contributing to customer service improvement initiatives.

Salary

Not specified; Not specified; Comprehensive suite of benefits provided

Skills & Requirements

Must-have

  • HPE NonStop hardware and software support
  • Level 1 incident troubleshooting
  • Firmware updates and patch management
  • System inventory registration and control
  • Continuous systems monitoring

Nice-to-have

  • Proactive and reactive customer support
  • Collaboration with engineering teams
  • Knowledge sharing and best practices
  • Customer review meeting participation
  • Service improvement initiatives

Key Requirements

  • Bachelor's degree in Computer Science or Engineering
  • 2+ years experience supporting enterprise systems
  • Familiarity with ITIL processes (Incident, Problem, Change)
  • Excellent English communication skills
  • Availability for extended rotating shifts

Work Rights

Not specified

Tailored Resume

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